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The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies

Kanchymalay, kasturi and Amiruddin, Syuria and Salam, Sazilah and Hashim, Ummi Rabaah (2013) The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies. Journal of Computes, 8 (7). pp. 7888-7892. ISSN ISSN 1796-203X

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Abstract

Study to explore the effect of customization towards user satisfaction in the daily operation of ERP system .Study carried out in four manufacturing companies. Indepth interviews and surveys used to measure the user satisfaction in the manufacturing companies . The results reveals that exceeding certain level of customization complexity index would reduce the user satisfaction level towards the ERP system operation.

Item Type: Article
Subjects: T Technology > TS Manufactures
Divisions: Faculty of Information and Communication Technology > Department of Software Engineeering
Depositing User: Ms Kasturi Kanchymalay
Date Deposited: 13 Dec 2013 03:46
Last Modified: 28 May 2015 04:08
URI: http://eprints.utem.edu.my/id/eprint/10005

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