Intelligent Agent Technology in E-commerce
- Ong Sing Goh,
- Chun Che Fung
- … show all 2 hide
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Abstract
Use of Internet has surged at an exponential rate in recent years. In particular, it has led to many new and innovative applications in the area of E-Commerce. In this paper, we introduce an intelligent agent termed AINI, the Artificial Intelligent Solution Humanoid. We also show how current e-commerce technological trends can be enhanced by using AINI. AINI is a chatterbot integrated with 3D animated agent character, Speech Technology and Artificial Intelligence Markup Language (AIML) is utilised. This agent technology is mainly used to improve customer services and to reduce customer reliance on human operators. By using artificial intelligence techniques, AINI is able to provide appropriate answers to service inquiries. In this paper, issues on Intelligent Agents Technology, Speech Technology, AIML and the use of 3D animated character in E-Commerce are discussed.
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- Title
- Intelligent Agent Technology in E-commerce
- Book Title
- Intelligent Data Engineering and Automated Learning
- Book Subtitle
- 4th International Conference, IDEAL 2003, Hong Kong, China, March 21-23, 2003. Revised Papers
- Pages
- pp 10-17
- Copyright
- 2003
- DOI
- 10.1007/978-3-540-45080-1_2
- Print ISBN
- 978-3-540-40550-4
- Online ISBN
- 978-3-540-45080-1
- Series Title
- Lecture Notes in Computer Science
- Series Volume
- 2690
- Series ISSN
- 0302-9743
- Publisher
- Springer Berlin Heidelberg
- Copyright Holder
- Springer-Verlag Berlin Heidelberg
- Additional Links
- Topics
- Industry Sectors
- eBook Packages
- Editors
-
- Jiming Liu (4)
- Yiu-ming Cheung (5)
- Hujun Yin (6)
- Editor Affiliations
-
- 4. Department of Computer Science, Hong Kong Baptist University
- 5. Department of Computer Science, Hong Kong Baptist University
- 6. School of Electrical and Electronic Engineering, University of Manchester
- Authors
-
- Ong Sing Goh (7)
- Chun Che Fung (8)
- Author Affiliations
-
- 7. Faculty of Information and Communication Technology, National Technical College, University of Malaysia, Malaysia
- 8. School of Information Technology, Murdoch University, Murdoch, WA, 6150, Australia
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