EaSy: Efficient and Secure System for Utility Service Registration

Haron, Nor Zaidi and Md Junos@Yunus, Siti Aisah and Mohamad Isa, Mohd Sa'ari and Awang Md Isa, Azmi (2014) EaSy: Efficient and Secure System for Utility Service Registration. International Journal of Digital Content Technology and its Applications(JDCTA). pp. 19-27. ISSN 1975-9339

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Present-day practices to apply utility services in government and private offices require customers to handwrite their information on paper-based application forms. Such tedious and slow task practices are becoming irrelevant nowadays where computer and information technology are ubiquitous. This manuscript presents an efficient system for applying utility services in a secure manner. Referred to as Efficient and Secure Utility Application System (EaSy), the proposed system retrieves the customers' information from their nationality identity card (NIC) and transfers the information to a dedicated application in a PC environment. For security measures, the fingerprint verification of the authentic customers is required before their formation can be retrieved from their NIC. A commercialized NIC reader is connected to the computer via universal serial bus communication. The dedicated application was developed the Visual Basic software consisting the digital application forms that mimic the handwritten paper-based form. A study case at the Malaysian Immigration Office and our postgraduate laboratory was performed to evaluate the effectiveness of the proposed system. Results from the performance evaluation show that EaSy offers three times faster to complete a registration procedure compared to handwriting practices. Note that, the proposed system can easily be adapted for other utility services by developing the desired utility service forms.

Item Type: Article
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: Faculty of Electronics and Computer Engineering > Department of Computer Engineering
Depositing User: Dr Nor Zaidi Haron
Date Deposited: 11 Mar 2014 05:22
Last Modified: 28 May 2015 04:20
URI: http://eprints.utem.edu.my/id/eprint/11763
Statistic Details: View Download Statistic

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