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HKT ICT Management System For Complaint And Request

Mohd Hafizan, Ab Rahman (2006) HKT ICT Management System For Complaint And Request. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Hospital Kuala Terengganu ICT Management System for Complaint and Request (HKTIMS) is a system that is developed to enhance the current manual systems. By referring to its requirement, this system is developing to the Hospital Kuala Terengganu . . Using this system gives much more advantage when compared to using manual system. Actually JCT Unit of Hospital Kuala Terengganu doesn't have the suitable system to record and verify the complaint and request status. Most of HKT Staff make complaint and request by phone and staff ICT unit only used whiteboard to take note the user·s complaint and request. Not to mention. the interfaces are more user-friendly thus saves time to manage the staff complaint or request. HKTIMS provides straight forward approach that does not require users to manage and attend to many steps involved as was in the manual method used before. lnstead, HKTIMS ease the business process by providing GUI interfaces such as buttons, dropdown lists and inserting input in text boxes. The methodology that will use to develop HKTIMS is (Rational Unified Proses) RUP and Rational Rose will use as tool. HKTIMS is client-server system that allow user from Hospital Kuala Terengganu to access and use this system in Hospital Kuala Terengganu.

Item Type: Monograph (Project Report)
Uncontrolled Keywords: Consumer complaints -- Data processing -- Malaysia -- Terengganu, Customer services -- Data processing -- Malaysia -- Terengganu, Consumer satisfaction -- Data processing -- Malaysia -- Terengganu, System design
Subjects: H Social Sciences > HF Commerce
H Social Sciences > H Social Sciences (General)
Divisions: Library > Projek Sarjana Muda > FTMK
Depositing User: Nor Aini Md. Jali
Date Deposited: 26 Jun 2013 14:43
Last Modified: 28 May 2015 03:56
URI: http://eprints.utem.edu.my/id/eprint/8423

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