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E-Complaint Support System

Suriati , Abd Rashid (2006) E-Complaint Support System. Project Report. Melaka, Malaysia, UTeM. (Submitted)

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E-Complaint_Support_System_-_Suriati_Abd_Rashid_-_HF5415.52.S97_2006_24_Pages.pdf - Submitted Version

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For PSM, the E-complaint Support System for Majlis Perbandaran Bentong has been chosen as a topic. The system is using web-based application. This system will focus about the complaint from the community of Bentong, such as the garbage, the services and others. The report will describe the progress from the introduction until the testing phase in order to manage the project This system will replace the current system that MPB using now. All process that will evaluated in this report is from starting, register complainer until generating report This system will involved two users, which are complainer and staff. The complainer is the community of Bentong, who want to make complaint and the staff are the workers responsible to the complaint made. After the system is successfully implemented, it will give the convenient to all especially the system user.

Item Type: Monograph (Project Report)
Uncontrolled Keywords: System design, Consumer complaints -- Data processing, Consumer satisfaction -- Data processing, Customer services -- Management -- Data processing, Database management -- Malaysia -- Pahang
Subjects: H Social Sciences > HF Commerce
H Social Sciences > H Social Sciences (General)
Divisions: Library > Projek Sarjana Muda > FTMK
Depositing User: Nooraidillah Rasdi
Date Deposited: 19 Jul 2013 08:17
Last Modified: 28 May 2015 03:58

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