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e-Complaint For Telekom's Service In MBS (Major Business Sales) Kedah Perlis Department

Siti Mariam , Md Isa (2005) e-Complaint For Telekom's Service In MBS (Major Business Sales) Kedah Perlis Department. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

e-complaint in Telekom's services for MBS (Major Business Sales) Kedah/Perlis Department is system that can enable and assist the MBS customer to make complaint about the Telekom's services that provided. MBS customer can make their complaint by using this on-line system, and state all their complaint by key in all the problem that face by them about the Telekom services so that they do not have to fill form or call the MBS customer service to make the complaint. In MBS department client or customer are very important because most of their income are more then RM 20,000.00. So, it is important for MBS department to fulfill the customer's needs and make immediate action if any complaint appears. The reason why the author proposes to develop this on line system is to help both sides ofMBS customer and MBS staff itself. Currently, MBS department does not provide any system that will enable customer to make any complaint about Telekoms services. They need to call the customer services to make any complaint and need to wait for a several time to get feedback from the MBS. To avoid these kinds of difficulties customers can use the on-line system to help them make the process of making the complaint easier. By using this system the customer just need to use the computerized system with a user-friendly interface, easy function so that even novice or expert user can use it without any trouble. In MBS (Major Business Sales Department), they do not have any system that provided to customer in reporting their complaint about Telekom's services. Before this Customer have to call MBS customer service and inform what are the difficulties faced about Telekom's service. From the weaknesses of current MBS complaint system, author has been encouraged to build a system with SMS. This system will enable user get a password through hand phone and they can check the status and get feedback from the Telekom's side.

Item Type: Monograph (Project Report)
Uncontrolled Keywords: System design, Mobile communication systems, Customer services -- Data processing -- Malaysia, Consumer satisfaction -- Data processing -- Malaysia, Consumer complaints -- Data processing -- Malaysia
Subjects: H Social Sciences > HF Commerce
H Social Sciences > H Social Sciences (General)
Divisions: Library > Projek Sarjana Muda > FTMK
Depositing User: Siddiq Jais
Date Deposited: 20 Sep 2013 08:12
Last Modified: 28 May 2015 04:07
URI: http://eprints.utem.edu.my/id/eprint/9853

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