A multilevel natural language query approach conversational agent systems

Goh, Ong Sing and Depickere, Arnold and Fung, Chun Che and Wong, Kok Wai (2007) A multilevel natural language query approach conversational agent systems. IAENG International Journal of Computer Science, 33 (1). pp. 7-13. ISSN 1819-656X


Download (456kB)


The main aim of this research is to investigate a novel technique for implementing a conversational intelligent agent system on the web. The research will focus on a multilevel natural language query approach. While the present World Wide Web provides a distributed hypermedia interface to the vast amount of information on the Internet, there is a lack of appropriate metadata to that content. Instead of being a giant library as intended, increasing sections of the Web resemble a giant garbage dump. A multilevel natural language query system is described in this paper for the representation of knowledge in specific and open domains. The six-layer conversational agent system includes Spellcheck, Natural Language Understanding and Reasoning, FAQChat, Metadata Index Search, Pattern Matching and Case-Based Reasoning, and Supervised Learning. This technique is demonstrated using extracts from queries on the field of data relating to the Bird Flu H5N1 pandemic crisis.

Item Type: Article
Uncontrolled Keywords: Natural Language Processing (NLP), Artificial Intelligence (AI), Question answering (QA) system, Embodied Conversational Agent (ECA)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Information and Communication Technology > Department of Industrial Computing
Depositing User: Assoc. Prof. Dr. Ong Sing Goh
Date Deposited: 11 Nov 2014 14:26
Last Modified: 08 Jun 2023 12:39
URI: http://eprints.utem.edu.my/id/eprint/12390
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item