Intelligent agents for an Internet-based global crisis communication system

Goh, Ong Sing and Fung, C.C. and Lee, M.P. (2005) Intelligent agents for an Internet-based global crisis communication system. Journal of Technology Management and Entrepreneurship, 2 (1). pp. 65-78. ISSN 1675-8404

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In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. Recent examples are the outbreak of SARS, bird flu, mad cow diseases, September 11 attacks and the 2004 tsunamis. Such events have illustrated the importance of an effective and efficient crisis communication system. In this paper, it is proposed the incorporation of an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and others mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The proposed system consists of the integration of an intelligent conversation agent that is employed to gain trust from the users of the portal and an Automated Knowledge Extraction Agent (AKEA), which retrieves first hand information from relevant sources such as, CBC Canada, and

Item Type: Article
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Information and Communication Technology > Department of Industrial Computing
Depositing User: Assoc. Prof. Dr. Ong Sing Goh
Date Deposited: 05 Nov 2014 13:34
Last Modified: 05 Nov 2014 13:34
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