User-centred design model towards user satisfaction in using online information of smart government

Alkhoori, Khalid Husain Mohamed Shareef Abdulla and Mohd, Othman and Akmal, Suriati and Suhaimin, Mohd Khairul Nizam and Hakimi, Halimaton Saadiah (2024) User-centred design model towards user satisfaction in using online information of smart government. In: 5th International Conference, ESDA 2022.

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Abstract

This paper investigates the factors that affecting user satisfaction in using online information of smart government through user-centred design model. Emotion, behaviour, trust, flexibility, time consume, and ergonomic were the factors considered in this paper. They are the critical user-centred design elements that influence user satisfaction in using online information of smart government. A questionnaire was used to collect data from 323 random citizens of United Arab Emirates. The study has disregarded one factor, flexibility which was not significant in relation to the user-centred design approach. The structural model supports five of the six recommended options. The correlations have β value more than 0.1 and are significant at least at the level of 0.05, according to the path coefficient evaluation. As a result, the suggested model is verified and acknowledged. Overall, this paper helps the government and its agencies by providing framework to conduct comprehensive planning resource for user experiences when using smart government online information, as well as a comprehensive assessment methodology to guide employees and agencies in improving user experiences which lead to user satisfaction and happiness.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	User-centred design, User satisfaction, Online information, Smart government
Divisions:	Faculty of Information and Communication Technology
Depositing User:	NUR FARISAH JAFRIN
Date Deposited:	21 Jul 2026 07:15
Last Modified:	21 Jul 2026 07:15
URI:	http://eprints.utem.edu.my/id/eprint/29820
Statistic Details:	View Download Statistic

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