A senior-friendly mobile monitoring system using WCAG-based UI design bridging the digital divide in healthcare management

Mohammed, Norazlin and Soon, Bing Xian and Othman, Zuraini and Abdullah, Rosmiza Wahida and Wan Mohd Ghazali, Khadijah and Idris, Ariff and Muhaiyuddin, Muhammad Hilman and A. Haris, Norhaidah (2025) A senior-friendly mobile monitoring system using WCAG-based UI design bridging the digital divide in healthcare management. International Journal of Research and Innovation in Social Science (IJRISS), IX (IX). pp. 6918-6927. ISSN 2454-6186

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Abstract

The increasing urbanization of younger generations has left many senior citizens in rural areas facing challenges in healthcare management, particularly medication adherence. This social phenomenon creates a digital divide that affects the quality of life and health outcomes for elderly populations. This study addresses the social implications of technological exclusion among seniors by developing a mobile-based medication monitoring system with a user interface specifically designed following Web Content Accessibility Guidelines (WCAG) principles. The study employs a mixed-method design, combining quantitative usability testing with 60 participants (30 guardians aged 30-45 and 30 senior citizens aged 65+) and qualitative interviews for the measurement of social acceptance and influence. Outcomes indicate significant improvements in medication adherence rates and family connectedness, with 90% of the guardians and 86.7% of the senior citizens rating the interface as user-friendly. The system crosses geographic and technological gaps between older people and their caregivers, facilitating social inclusion and reducing healthcare disparities. The study mentions essential social dynamics of technology adoption among seniors, highlighting the role of family involvement in digital healthcare solutions. The results contribute to the understanding of how inclusive design principles can address social issues in aging societies and enhance digital equity in healthcare access.

Item Type:	Article
Uncontrolled Keywords:	Digital inclusion, Senior citizens, Healthcare accessibility, Social innovation, Technology adoption, Aging society
Divisions:	Faculty of Information and Communication Technology
Depositing User:	Sabariah Ismail
Date Deposited:	18 Aug 2026 04:14
Last Modified:	18 Aug 2026 04:14
URI:	http://eprints.utem.edu.my/id/eprint/30313
Statistic Details:	View Download Statistic

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