Role of ICT Innovation in Facilities Management SErvices in Malaysia

Mohd Fazli, Mohd Sam and Md Nor Hayati, Tahir and Kamarudi, Abu Bakar (2011) Role of ICT Innovation in Facilities Management SErvices in Malaysia. 2nd International Conference on Business and Economic Research Proceeding (2nd ICBER 2011). pp. 977-985. ISSN ISBN 967-5705-02-01

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The innovation sources in facilities services and the roles play by information and telecommunication technology (ICT) are the enabler innovation processes. This proposal based on the underlying idea to evaluate the sources of innovation facility management services and the role of ICT in supporting such innovation processes. Based on literature review, a conceptual framework is proposed, which is then used to analyze empirical data. The conceptual framework is developed based on the literature review as a guideline for the research processes and data analysis. The empirical data will be gathered through structured interviews with main actors in the facilities management market. The main finding is that facilities management services innovation is expected driven by the management. Nevertheless, employees may contribute to innovation and customers may act as the co-creation through customer pull mechanism. These roles seem to be more limited in facilities services innovations because it can be costly to consider the demand from the customer. From the usage of ICT in facility management services, it is expected to increase productivity, cost reduction, established the communication channel and expedites the delivery system.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Technology Management and Technopreneurship > Department of Technology Management
Depositing User: Assoc. Prof. Dr Md Nor Hayati Tahir
Date Deposited: 05 Mar 2014 03:19
Last Modified: 28 May 2015 04:05
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