Items where Author is "Siti Hajar, Mohamad"

Article

Siti Hajar, Mohamad and Norfaridatul Akmaliah, Othman and Juhaini, Jabar and Izaidin, Abdul Majid (2014) Customer relationship management practices: the impact on organizational performance in SMEs of food manufacturing industry. European Journal of Business and Management . pp. 35-48. ISSN ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)

Book Chapter

Siti Hajar , Mohamad and Norfaridatul Akmaliah, Othman and Juhaini, Jabar (2014) The impact of customer relationship management on business performance. Chapter 9. In: JPP Book Management. McGraw-Hill, pp. 35-48. (In Press)

Conference or Workshop Item

Siti Hajar, Mohamad and Norfaridatul Akmaliah, Othman and Izaidin, Abdul Majid and Juhaini, Jabar and Mastura, Roni (2013) Customer relationship management (CRM): The impact on SMEs performance. In: 4th Social, Development and Environmental Studies International Conference 2013; Faculty of Social Science and Humanities, 19 March 2013, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia.

Siti Hajar, Mohamad and Juhaini, Jabar (2012) Measuring sustainability and competitiveness among Malaysian manufacturers: A conceptual paper. In: Business and Economics Conference: Enhancing Sustainability, Competitiveness and Innovation , 9 July - 11 July, Kota Kinabalu, Sabah, Malaysia.