Knowledge Management Processes, Performance And Organisational Culture In Institutions Of Higher Learning In Malaysia

Sharimllah Devi, Ramachandran (2009) Knowledge Management Processes, Performance And Organisational Culture In Institutions Of Higher Learning In Malaysia. PhD thesis, Multimedia University Malaysia.

[img] PDF (24 Pages)
Knowledge_Management_Processes,_Performance_And_Organisational_Culture_In_Institutions_Of_Higher_Learning_In_Malaysia.pdf - Submitted Version
Restricted to Registered users only

Download (2MB)

Abstract

Knowledge management (KM) is a systematic management of organizational knowledge, which involves the process of creating, capturing, organizing, storing, disseminating, and applying knowledge for creating business value and generating a competitive advantage. However, the impact of knowledge management process is still vague because of the absence of an empirically-based assessment of knowledge management performance outcomes and the scarcity of empirical studies on an enabler that makes knowledge management possible, in this case the organisational culture (OC). Moreover, in relation to the above, comparison of private and public IHLs both locally and internationally have not been done. Therefore, the objectives of this study are to (1) examine the level of KM processes, OC and KM performance outcomes in public and private IHLs (2) examine if the current KM processes that exists in the IHLs have a significant relationship with the KM performance outcomes (3) examine if the current OC that exist in the IHLs have a significant relationship with KM processes (4) examine if the OC that exists in the IHLs moderates the relationship between KM processes and KM performance outcomes. Consequently, this study aims to suggest the best OC type that supports KM initiatives in IHLs. The objective of this study is also to (5) compare the level ofKM processes, OC and KM performance outcomes between public and private IHLs. A cross-sectional field survey was used as research methodology. Results were obtained from academics in private and public institutions of higher learning (IHLs) in Malaysia. The data collected from the questionnaires was entered into the Statistical Package for the Social Sciences (SPSS, Version 15). Additionally, two representative from the Ministry of Higher Education Malaysia were chosen to be interviewed and input provided serves to complement the statistical findings. The most significant finding of this study is that the result shows that organizational culture moderates the relationship between KM processes and KM performance outcomes in IHLs. Hence, these results have supported the conceptual framework applied for the current study. Next, in relation to KM processes the results indicate that there is a statistically significant difference in the mean for overall KM processes, OC and KM perfonnance outcomes between the public and private IHLs. Most importantly, the result of this study estab lishes that KM implementation may involve tninsfonnation of the OC in the IHLs given that OC moderates the relationship between KM processes and KM performance o utcomes. Further, this research provides evidence if academics are indeed adept in KM processes. The results con finn that although the knowledge activities are synonymous with academics, the institutions surveyed only moderately practiced them. Hence, the recommendations provided will serve as a basis for self reflection in order to grasp the KM processes better from the outcome based perspective. Besides, the results demonstrating the difference between private and public IHLs on KM processes, OC and KM performance outcomes may help the Ministry of Higher Education pave way for cross learning/training between these two sectors.

Item Type: Thesis (PhD)
Uncontrolled Keywords: Knowledge management -- Malaysia, Education, Higher -- Research -- Malaysia, Education, Higher
Subjects: L Education > LB Theory and practice of education
L Education > L Education (General)
Divisions: Library > Disertasi > FPTT
Depositing User: Nor Aini Md. Jali
Date Deposited: 25 Nov 2014 14:17
Last Modified: 28 May 2015 04:31
URI: http://eprints.utem.edu.my/id/eprint/13378
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item