The contribution of quality management principles and practices to the organizational performance

Gunasilan , Nagaiya (2013) The contribution of quality management principles and practices to the organizational performance. Masters thesis, UTeM.

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Abstract

In today's competitive environment, Quality Management is the key to an organization's success and survival. The failure of an organization to meet customer requirements and inability of organizations to meet the expectation of the customers through value-added products or services is the concern of all stakeholders in any business organization. Therefore, the main objective of this study is to identify the impact of the principles and practices of Quality Management based on customer satisfaction, continuous improvement and supplier partnership to the organizational performance. This study also examine the types of factor that causes the non-compliance of Cpk 2: 1. 67 requirements and determine the solution using the quality tools and techniques approach in the carrier tape and reel manufacturing. This study is an action research which conducted in the researcher own organization based on experts opinion through semi-structured interview and focus literature review. Three research questions have developed to achieve the aim of this research. As a result all three dimensions consistently revealed a significant positive effect on the contribution of Quality Management Principles and Practices to the Organizational Performance. The fmdings provide new evidence regarding the importance of Quality Management Principles and Practices contribution to the Organizational Performance as an integrative mechanism for achieving superior product performance. As a conclusion, the research is recommending the organizations to pay considerable attention to adopt Quality Management Principles and Practices with the Quality Tools and Techniques in the event of problem solving through Six Sigma approach by using DMAIC methodology to boost the effectiveness and enhancing the Organizational Performance. Further implications and limitations of the study has discussed in the research in greater depth for researchers.

Item Type: Thesis (Masters)
Uncontrolled Keywords: total quality management, organizational effectiveness
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Library > Tesis > FPTT
Depositing User: Salleh Mohd Nor
Date Deposited: 21 Oct 2015 08:29
Last Modified: 21 Oct 2015 08:29
URI: http://eprints.utem.edu.my/id/eprint/15046
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