A crisis communication network based on embodied conversational agents system with mobile services

Goh, Ong Sing and Ardil, Cemal and Fung, Chun Che and Wong, Kok Wai and Depickere, Arnold (2007) A crisis communication network based on embodied conversational agents system with mobile services. International Journal of Information Technology, 3 (4). pp. 257-266. ISSN 1307-6892


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In this paper, we proposed a new framework to incorporate an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and other mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The content on the mobile services can be delivered either through mobile phone or Personal Digital Assistance (PDA). This research has shown that with our proposed framework, the embodied conversation agents system can handle questions intelligently with our multilayer architecture. At the same time, the extended framework can take care of delivery content through a more humanoid interface on mobile devices.

Item Type: Article
Uncontrolled Keywords: Crisis Communication Network (CCNet), Embodied Conversational Agents (ECAs), Mobile services, Artificial Intelligence Neural-network Identity (AINI)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Information and Communication Technology > Department of Industrial Computing
Depositing User: Assoc. Prof. Dr. Ong Sing Goh
Date Deposited: 05 Nov 2014 11:21
Last Modified: 08 Jun 2023 13:01
URI: http://eprints.utem.edu.my/id/eprint/12394
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