Factors affecting online purchasing behaviour among generation Y in Melaka

Jumbri, Isma Addi and Roni, Noor Azura and Zainudin, Mohamad Zahir and Zaini, Muhammad Zaki (2021) Factors affecting online purchasing behaviour among generation Y in Melaka. Journal of Human Capital Development, 14 (1). pp. 111-133. ISSN 2289-8115

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The growth of the internet and information technology has immensely contributed to online shopping popularity. Generation Y or also known as Gen Y is the age cohort that comprises most online shoppers of many developed and developing countries. Thus, this study aims to analyze Gen Y’s online purchase behaviour in Melaka and identify the drivers of behaviour. The survey was participated by 384 Gen Y respondents. Findings from the study reveal that majority of the respondents spend 3-4 hours browsing online daily, indicating that they are a heavy user of the internet and more receptive to the adoption of technological innovation. Of the four factors that we proposed in the model, only perceived ease of use, subjective norms, and attitude have a significant positive relationship with online purchase intention among Gen Y. The other independent variable which is perceived pricing have no significant relationship with online shopping behaviour. Therefore, retailers need to ensure that the online shopping process in their e-commerce platforms is designed to be as simple, convenient and easy as possible for Gen Y to shop online.

Item Type: Article
Uncontrolled Keywords: Generation Y, Online purchase, Attitudes, Theory of planned behaviour
Divisions: Faculty of Technology Management and Technopreneurship
Depositing User: Sabariah Ismail
Date Deposited: 20 Apr 2022 15:47
Last Modified: 20 Apr 2022 15:47
URI: http://eprints.utem.edu.my/id/eprint/25918
Statistic Details: View Download Statistic

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