ORGANIZATIONAL AMBIDEXTERITY AS AN OUTCOME OF QUALITY DIMENSIONS AND TRIPLE HELIX THE ROLE OF TECHNOLOGY READINESS AND USER SATISFACTION

PRASETIO, AGUNG and Mohd Aboobaider, Burhanuddin and Ahmad, Asmala (2022) ORGANIZATIONAL AMBIDEXTERITY AS AN OUTCOME OF QUALITY DIMENSIONS AND TRIPLE HELIX THE ROLE OF TECHNOLOGY READINESS AND USER SATISFACTION. SUSTAINABILITY, 14. pp. 1-23. ISSN 2071-1050

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Official URL: https://www.mdpi.com/2071-1050/14/21/14237

Abstract

Advancing times and rapidly developing technology put pressure and responsibility on the management of organizations. Organizational ambidexterity is a concept for an organization that can balance profitability with innovation and development. This study examined the relationship between the triple helix and quality dimensions on organizational ambidexterity mediated by technology readiness and user satisfaction to give management an advantage in addressing this problem. Quantitative analysis methods using PLS-SEM (Partial Least Square-Structural Equation Modeling) were employed in this study. This study was conducted in Indonesia with 425 respondents participating in the data collection, 411 of which were declared valid after filtering. The results of this study demonstrate that the role of the triple helix in developing organizational ambidexterity is very significant and that other variables, such as quality dimensions and technology readiness, also play an essential role. The framework for organizational ambidexterity presented in this study may be helpful for future research in this field. This study can be further developed for future research, especially by adding new external variables that change over time and focusing more on a specific organization. At the very least, this study is relevant for researchers and practitioners to improve business quality using the concept of the triple helix, quality dimensions, and technology readiness.

Item Type:	Article
Uncontrolled Keywords:	Organizational ambidexterity, Quality dimensions, Technology readiness, Triple helix, User satisfaction
Divisions:	Faculty of Information and Communication Technology
Depositing User:	WIZANA ABD JALIL
Date Deposited:	15 Dec 2023 09:55
Last Modified:	15 Dec 2023 10:31
URI:	http://eprints.utem.edu.my/id/eprint/27045
Statistic Details:	View Download Statistic

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