Almansouri, Ali Saif Al Salmeen (2025) Mediating effect of organizational commitment on the relationship between total quality management practices and the performance of government organizations in United Arab Emirates. Doctoral thesis, Universiti Teknikal Malaysia Melaka.
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Abstract
In the rapidly evolving technological landscape, business environments are undergoing extensive changes, imposing significant pressures on UAE government organizations to adapt and thrive. This study investigates the role of total quality management in enhancing the performance of these organizations, with a specific focus on how organizational commitment mediates this relationship. Despite the recognized importance of total quality management practices, there has been a notable deficiency in their systematic implementation within the UAE public sector. The study focused on government organizations within the UAE, offering insights that are particularly relevant to the unique administrative and cultural context of the region. It contributes to the broader discourse on public administration and quality management in transitional economies. A cross-sectional survey approach was employed, collecting data from 248 employees across various government agencies. Structural Equation Modeling (SEM) was utilized to analyze the data and test the proposed hypotheses. The findings indicate that all dimensions of total quality management exert a significant and positive impact on organizational performance, with quality-oriented leadership showing the most substantial effect. Additionally, organizational commitment was found to play a crucial mediating role between total quality management practices and organizational performance, highlighting its importance in the successful implementation of total quality management. This research underscores the critical need for UAE government organizations to adopt comprehensive total quality management practices as a strategic response to the dynamic challenges of the modern business environment. By demonstrating the positive impacts of total quality management on performance and the pivotal role of organizational commitment, the study provides empirical support for policy reforms aimed at enhancing service delivery and operational excellence. This study contributes to the literature by providing a detailed analysis of how different total quality management dimensions influence organizational performance in a public sector context. It also elaborates on the mechanisms through which organizational commitment enhances the effectiveness of total quality management practices. The findings serve as a valuable resource for policymakers and administrators in developing strategies to improve public sector management and service quality. It is recommended that the implementation of total quality management in UAE government organizations be systematically accompanied by initiatives to foster organizational commitment, ensuring that employees are aligned and engaged with the goals of quality improvement.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | Total quality management, Total quality management, Case studies |
| Divisions: | Faculty of Technology Management and Technopreneurship |
| Depositing User: | Norhairol Khalid |
| Date Deposited: | 21 Jan 2026 07:38 |
| Last Modified: | 21 Jan 2026 07:38 |
| URI: | http://eprints.utem.edu.my/id/eprint/29476 |
| Statistic Details: | View Download Statistic |
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