Find-it mall: A web-based lost and found management system for Malaysian retail environments

Nor Azmi, Siti Nur Syazlyana and Kurk, Wei Yi and Kasim, Amir Syarifuddin and Ismail, Zuriati (2025) Find-it mall: A web-based lost and found management system for Malaysian retail environments. International Journal of Research and Innovation in Social Science (IJRISS), IX (XII). pp. 771-786. ISSN 2454-6186

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Abstract

This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are inefficient, error-prone, and lack transparency, often leading to delayed item recovery and poor customer satisfaction. Find-It Mall addresses these challenges by integrating a centralized digital platform that connects the public and mall staff in managing lost and found items. The system features a public portal for reporting and claiming items, a staff dashboard for managing records, and an automated email notification system to enhance communication between stakeholders. Developed using PHP for server-side scripting, MySQL for database management, and Bootstrap for a responsive user interface, the system follows the Agile development methodology to ensure iterative refinement and usability. Testing results demonstrate that Find-It Mall significantly improves operational efficiency, reduces manual workload, and enhances transparency in lost and found management. The system provides a scalable, secure, and user-friendly solution that modernizes customer service standards within the Malaysian retail sector.

Item Type:	Article
Uncontrolled Keywords:	Lost and found, Web-based system, PHP, MySQL, Bootstrap, Agile, Retail
Divisions:	Faculty of Information and Communication Technology
Depositing User:	Sabariah Ismail
Date Deposited:	23 Feb 2026 01:44
Last Modified:	23 Feb 2026 01:44
URI:	http://eprints.utem.edu.my/id/eprint/29545
Statistic Details:	View Download Statistic

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