Patient experience as multidimensional construct evidence from literature

Turay, Tiara and Muchtar, Ezizwita (2025) Patient experience as multidimensional construct evidence from literature. International Journal of Research and Innovation in Social Science (IJRISS), IX (XXVIII). pp. 170-179. ISSN 2454-6186

Text 0285521042026163233139.pdf Available under License Creative Commons Attribution. Download (415kB)

Abstract

Patient experience is closely linked to perceptions of healthcare quality, reflecting how patients evaluate the services they receive. Measuring patient experience as a multidimensional construct facilitates both the conceptualization and operationalization of the term. Accordingly, this paper conceptualizes patient experience and its constituent dimensions. Drawing on an extensive review of the literature, the study synthesizes previous definitions and measurement approaches, grouping similar themes to identify key dimensions and indicators of patient experience. Patient experience is inherently multifaceted, encompassing elements such as interaction, communication, responsiveness, reliability, empathy, relationships, behavior, perception, and the hospital environment. Empirical evidence indicates that patient experience not only predicts satisfaction and willingness to recommend healthcare services but also influences patient well-being, quality of life, and long-term healthcare decisions. Therefore, patient experience should be recognized as a multidimensional construct and positioned as a core indicator of healthcare quality. As this study represents a literature review, it is strongly recommended that the identified dimensions and indicators be subjected to empirical validation, and that future research expand the scope of investigation to enhance the robustness and applicability of the conceptual framework.

Item Type:	Article
Uncontrolled Keywords:	Patient experience, Interaction, Responsiveness, Patient’s perception
Divisions:	Faculty of Technology Management and Technopreneurship
Depositing User:	Sabariah Ismail
Date Deposited:	13 Jul 2026 06:42
Last Modified:	13 Jul 2026 06:42
URI:	http://eprints.utem.edu.my/id/eprint/29956
Statistic Details:	View Download Statistic

Actions (login required)

View Item