Items where Author is "S.H., Yahaya"
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Sihombing, Haeryip and M.Y., Yuhazri and S.H., Yahaya (2012) How to Measure and Identify the Ultimate Improvement Required for Customer Satisfaction. Global Engineers & Technologists Review, 2 (11). pp. 14-28. ISSN 2231-9700
Sihombing, Haeryip and M.Y., Yuhazri and S.H., Yahaya and Z.A., Myia Yuzrina and A.Z., Ainul Azniza (2012) Revisited The Importance and Performance Analysis (IPA) and Kano Model for Customer Satisfaction Measurement. Global Engineers & Technologists Review, 2 (1). pp. 22-39. ISSN 2231-9700