Service Quality Of Self-Checkout Technology In Malaysian Retail Industry

Fam, Soo Fen and Siah, Jia Wen (2019) Service Quality Of Self-Checkout Technology In Malaysian Retail Industry. International Journal of Recent Technology and Engineering, 8 (1S5). pp. 179-184. ISSN 2277-3878

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Abstract

Self-checkout innovation has turned out to be prominent decision in general store far and wide as this innovation offered to lessen cost, helpful and speed while improving customers' shopping background. The present investigation means to gauge the connection between administration quality, consumer loyalty and reuse goal among the clients that have visited the chosen general store in Malaysia. Utilizing quality based model scale (Dabholkar, 1996), an organized survey with a seven point Likert scale was planned. 394 information were gathered from 500 customers who have utilized the self-checkout framework in the grocery store. Auxiliary Equation Modeling (SEM) was utilized to test the models by methods for corroborative factor examination and an estimation scale was proposed. This exploration investigates the chance to improve grocery store task by redesigning themselves into present day innovation. Retailers can through this plan, settle on better choice dependent on increasingly practical desire concerning the utilization of self-checkout.

Item Type:	Article
Uncontrolled Keywords:	Retailing, Self-checkout, Self-service technology, Service quality, Structural equation modelling
Divisions:	Faculty of Technology Management and Technopreneurship
Depositing User:	Sabariah Ismail
Date Deposited:	03 Dec 2020 12:41
Last Modified:	03 Dec 2020 12:41
URI:	http://eprints.utem.edu.my/id/eprint/24428
Statistic Details:	View Download Statistic

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