Digital Employee Experience (DEX): a preliminary study

Daud, Siti Rohana and Mukapit, Mukhiffun and Hussin, Norhusniyati and Yahya, Wan Kalthom and Abdul Rahim, Najihah (2021) Digital Employee Experience (DEX): a preliminary study. Insight Journal, 8 (3). pp. 105-116. ISSN 2600-8564

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Abstract

In this article, we will present some preliminary findings on the digital employee experience (DEX), which is influenced by an organization’s digital transformation strategies. DEX evolved from employee experience (EX), but it has been modified to work in the digital world. Industrial Revolution 4.0 (IR 4.0) and digital transformation boost the organization awareness about positive DEX. This article also explored the success factors of DEX and its implication to organizations. Our discussion will be based on the Human Resource (HR) approach. We outline how organisations believe that their employees are the most valuable resource because they are considered internal customers and end-users who directly use technology and digital platforms that contribute to the organization’s profitability. Review of literature from previous academic research articles and practitioners’ opinion papers conducted as a methodology of this research. The factors studied will guide the organization on how to create great DEX.

Item Type:	Article
Uncontrolled Keywords:	Employees experience, Digital transformation, Digital employees experience
Divisions:	Faculty of Technology Management and Technopreneurship
Depositing User:	Sabariah Ismail
Date Deposited:	28 Feb 2022 16:12
Last Modified:	02 Jun 2023 10:47
URI:	http://eprints.utem.edu.my/id/eprint/25597
Statistic Details:	View Download Statistic

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