Daharat, Anas Nasir Mahmoud (2023) Examining the relationship between integrated management system and organizational innovation and excellence practices in the selected Abu Dhabi public sector organizations. Doctoral thesis, Universiti Teknikal Malaysia Melaka.
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Abstract
Today, organizations in the twenty-first century rely on the significant role of management systems and international quality standards. Integrated management systems (IMS) help organizations to survive and secure long-term organizational excellence, whereas the public and private organizations in the United Arab Emirates (UAE) seek excellence in all aspects of the work by promoting IMS to attain excellence through innovation. But the implementation of IMS and aligning several management systems need sufficient resources and availability of expertise. It is a big challenge for many organizations in the UAE and worldwide. Therefore, the objectives of this study examines the effect of IMS on organizational excellence and attempts to understand why innovation practices influence this relationship as a mediator in three UAE public sector organizations (Abu Dhabi Civil Defense Authority, Abu Dhabi National Exhibition Center, and Abu Dhabi Environmental Agency). The methodology that was adopted to achieve this aim is quantitative for testing the hypotheses and evaluating the proposed framework. SEM has been deployed to analyze the data. The questionnaire is data collection instrument. Simple random sampling applied for collecting the data from the employees of these organizations. Out of 450 distributed questionnaires, 384 complete copies were used for data analysis. The findings reveal that IMS significantly affects organization excellence, and innovation practice partially mediates this relationship. Respondents' opinions indicate that adopting IMS through multiple ISO quality standards will undoubtedly contribute to organizational excellence. Thus, public organizations in the UAE should employ more ISO certificates withing IMS to promote innovation in the workplace, i.e., process innovation, technology innovation and organizational innovation to attain excellence in the work. This study contributes to the body of literature by filling in gaps in validating the role of IMS and organizational excellence in UAE with a paradigm that hasn't yet received academic validation.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | Management, Management information systems |
| Divisions: | Library > Tesis > IPTK |
| Depositing User: | MUHAMAD HAFEEZ ZAINUDIN |
| Date Deposited: | 24 Apr 2024 16:22 |
| Last Modified: | 24 Apr 2024 16:22 |
| URI: | http://eprints.utem.edu.my/id/eprint/27300 |
| Statistic Details: | View Download Statistic |
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