Bisho, Ahmed Hassan Ali Ibrahim (2024) The implementation of total quality management challenges / issues and organizational performance of advance military maintenance repair and overhaul centre in United Arab Emirates. Doctoral thesis, Universiti Tenikal Malaysia Melaka.
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Abstract
In the contemporary era, as the globalized globe becomes increasingly competitive, firms across all industries are diligently striving to ensure their survival by seeking for a competitive edge over their competitors. The intensification of competition within industries is likely to result in a corresponding increase in customer demand. In the context of evolving global conditions, businesses face intense competition and must adapt their understanding of quality and minimize product or service errors in order to secure a larger market share. This is particularly crucial given the rapid advancements in technology. By doing so, companies can not only survive and compete effectively, but also achieve their desired level of success and sustain it over time. In the given context, corporations initiated a competitive pursuit of quality, leading to the increased significance of the TQM implementation. The overall aim of this study is to assess the level of awareness and current implementation of TQM principles in the AMMROC, to analyze moderating effect of benefits of TQM and challenges to the application of TQM and the Organization performance in terms of stability, profitability, liquidity, management effeciency, customer satisfaction and Competitive advantage.in the Advanced Military Maintenance Repair and Overhaul Center. The findings will serve as for improving organizational performance. Furthermore, the study applied a quantitaive approach. Simple random sampling was implemented and used 310 respondents. The result revealed that current application of TQM Principles at Advance Military Maintenance Repair and Overhaul Center was 3.83 which shows that they are applying TQM. the benefits that may be realized from the use of TQM got 3.83 that the employees agreed on the benefits of TQM while 3.80 agreed that challenges occur the effective application of TQM. The organization performance is performing well. Moreover, it was found out that the variable "benefits" continues to be considered as it was determined to be a statistically significant predictor of TQM implementation in the initial regression study. There is significant impact of Total Quality Management and Organizational Performance. There is significant impact of Total Quality Management on Customer satisfaction. Benefits do not moderate the relationship between Total Quality Management and Organizational Performance. Benefits do not moderate the relationship between Total Quality Management and Customer satisfaction. Challenges moderates the relationship between Total Quality Management and Organizational Performance. Challenges moderates the relationship between Total Quality Management and Customer satisfaction. In line with the findings, the study contributes that TQM serves as a crucial catalyst for organizations in their endeavor to maintain and enhance client satisfaction. Globalization is a phenomenon that engenders heightened levels of competition and thus contributes to the improvement of product quality. TQM has emerged as a widely recognized and implemented operational methodology for enhancing competitiveness across all industries. The study aims to identify essential factors for enhancing the company's performance through the use of TQM. The strengths and weaknesses will be identified and addressed. Subsequently, the management can deliberate on the strategies and action plans that can be implemented to augment the firm operations
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | Total quality management, Total quality management - Case studies |
| Divisions: | Faculty of Technology Management and Technopreneurship |
| Depositing User: | Norhairol Khalid |
| Date Deposited: | 24 Jun 2025 02:17 |
| Last Modified: | 24 Jun 2025 02:17 |
| URI: | http://eprints.utem.edu.my/id/eprint/28836 |
| Statistic Details: | View Download Statistic |
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