Citizen satisfaction of e-policing system in the UAE

Almansoori, Abdulla E. (2025) Citizen satisfaction of e-policing system in the UAE. Doctoral thesis, Universiti Teknikal Malaysia Melaka.

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Abstract

Integrating technology has become a key component of evolving global police operations in the quickly evolving field of law enforcement today. In this regard, the United Arab Emirates is distinguished as a leader in innovation, demonstrating a dedication to technical progress by introducing electronic policing, or e-policing. This study looks into how many aspects affect how satisfied citizens are with e-policing systems, a topic that is becoming more and more important in the digital era. E-policing systems, which use technology to improve law enforcement services, are now necessary to guarantee that the public and police can engage and communicate effectively. The purpose of this study is to pinpoint the precise components of e-policing that have a major impact on citizen satisfaction in order to offer a thorough grasp of the factors that contribute to favorable public impression. Through the use of a robust methodology that includes bootstrapping techniques in SmartPLS 4.0 software and Partial Least Squares Structural Equation Modeling (PLS-SEM), the study looks at how citizen satisfaction is influenced by perceived integrity, transparency, responsiveness, interactivity, serviceability, community engagement, and response time. A standardized questionnaire was utilized to gather data from a randomly chosen sample of participants, guaranteeing an impartial and representative sample for the investigation. Perceived responsiveness, integrity, response time do not significantly affect citizen satisfaction, according to the data, but perceived transparency, interactivity, serviceability, and community engagement conduct significantly. In conclusion, three of the seven direct effect hypotheses integrity, responsiveness, and response time were not supported, while four transparency, interactivity, serviceability, and community engagement were supported. There was no substantial mediation role, as evidenced by the fact that none of the seven demographic segmentation-related hypotheses were supported. These findings highlight how crucial it is for e-policing systems to promote transparent communication, interactive platforms, effective service delivery, and quick reaction times in order to increase public satisfaction and trust. The constructs' validity and reliability were ensured by the establishment of convergent validity, whereby all variables satisfied the criteria for Cronbach's Alpha, Composite Reliability, and Average Variance Extracted (AVE). Through the provision of empirical data on the crucial elements impacting citizen satisfaction with e-policing systems, this study adds to the body of knowledge already in existence. In order to cultivate good attitudes among citizens, it emphasizes the significance of transparency, interactivity, serviceability, response times, and community engagement. In order to raise citizen satisfaction and improve e-policing services, the study provides policymakers and law enforcement organizations with useful ideas. Law enforcement organizations can more effectively serve the communities they serve and better satisfy public expectations by concentrating on these important areas.

Item Type:	Thesis (Doctoral)
Uncontrolled Keywords:	E-policing, Citizen satisfaction, Transparency, Responsiveness, Committee engagement
Subjects:	H Social Sciences H Social Sciences > HF Commerce
Divisions:	Institute of Technology Management And Entrepreneurship
Depositing User:	Norhairol Khalid
Date Deposited:	10 Oct 2025 07:55
Last Modified:	10 Oct 2025 07:55
URI:	http://eprints.utem.edu.my/id/eprint/29004
Statistic Details:	View Download Statistic

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