A review paper on the role of business continuity management in UAE public sector performance

Akmal, Suriati and Alblooshi, Abdulrahman Ahmed Mohammed Aldabal (2025) A review paper on the role of business continuity management in UAE public sector performance. International Journal of Academic Research in Accounting, Finance & Management Sciences, 15 (3). pp. 342-354. ISSN 2225-8329

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Abstract

In an era marked by volatility, uncertainty, complexity, and ambiguity (VUCA), Business Continuity Management (BCM) has become a critical strategic framework for public sector institutions, particularly in the United Arab Emirates (UAE). While BCM enhances organizational resilience, service continuity, and stakeholder confidence, gaps persist in its full integration within UAE government entities due to bureaucratic delays, fragmented implementation, and insufficient risk awareness. This study examines the relationship between BCM and organizational performance in the UAE public sector, identifying key factors such as top management communication, ICT tools, organizational structure, risk governance, employee training, and organizational culture. Through a comprehensive literature review, the research highlights the challenges and opportunities in BCM adoption, emphasizing the need for decentralized decision-making, digital readiness, and cultural adaptation. The findings contribute to theory by integrating organizational culture as a mediator in BCM effectiveness and offer practical insights for policymakers to strengthen continuity frameworks. Future research should explore sector-specific barriers, ICT tool efficacy, and culturally tailored BCM models to enhance resilience in the UAE’s rapidly evolving public sector.

Item Type:	Article
Uncontrolled Keywords:	Business, Continuity, Management, Public, Sector performance, UAE
Divisions:	Institute of Technology Management And Entrepreneurship
Depositing User:	Sabariah Ismail
Date Deposited:	02 Feb 2026 07:22
Last Modified:	02 Feb 2026 07:22
URI:	http://eprints.utem.edu.my/id/eprint/29392
Statistic Details:	View Download Statistic

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